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PRIVACY POLICY
Who We Are:
At Helens Natural Foods (PTY) Ltd we are committed to protecting your privacy. Our Website URL is https://www.helensnaturalfoods.co.za and we can be contacted on info@helensnaturalfoods.co.za or on 071 2317 892
This Privacy Policy explains how Helen’s Natural Foods use your personal information that we process in connection with your use of our website and all the software, extensions, subdomains and application programming interfaces (our “Service”). Please read this Privacy Policy to better understand how we collect, use, process, or otherwise handle your Personal Information.
What personal data we collect and why we collect it
While you visit our site, we’ll track and collect information from the online forms to personally identify users that subscribe to our services. The site may collect certain information about your visit such as the name of your internet service provider and the Internet Protocol (IP) address through which you access the internet, the date and time you access the site; the pages you visit and the internet address of the Web Site from which you linked to our site. This information is used to identify the subscribers and to help improve the site, analyse trends and to administer the site.
The site may use cookie and tracking technology which are useful for gathering information such as browser type and operating systems, tracking the number the number of visitors and understanding how visitors use the site. Aggregate cookie and tracking information may be shared with third parties.
We share information with third parties who help us provide our store services and orders process to you; e.g. our website is set up via HOSTAFRICA South Africa utilising WordPress and WooCommerce. The privacy documents for these third parties are available on https://hostafrica.com, https://wordpress.com and https://woocommerce.com We accept payments through YOCO and their Yoco.com Payment Gateway. When processing payments, some of your data will be passed to yoco.com, including information required to process or support payment, such as the payment total and billing information. All such transactions are protected through SSL 256bit encryption and 3D-Secure Technology. The Privacy Document for YOCO is available on https://www.yoco.com
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site.
Keeping information about you secure is very important to us and although certain parts of the site encrypt your data using SSL3 with 256bit encryption no data transmission over the internet can be guaranteed to be totally secure. As a result whilst we endeavour to protect your personal information, we cannot ensure the security of any information which you send to us and you do so at your own risk.
None of your information will be sold or passed on to any third party that is not necessary to the delivery of our services to you. We may disclose personal information in we, in good faith, believe that such disclosure is helpful or reasonably necessary to:
Comply with any applicable law, regulation, legal process or governmental request
Detect, prevent or otherwise address fraud or security issues
Protect against harm to the rights, property or safety of Helens Natural Foods, our users, or the public
We do not knowingly collect data or market to children under the age of 18. By using our services you represent that you are at least 18 or are the parent or guardian of such a minor and consent to such minors use of the Site. If we learn that personal information from under 18s has been collected we will deactivate the account and take reasonable measure to delete the data from our records. If you become aware of any data we have collected from children under the age of 18 please contact us on info@helensnaturalfoods.co.za.
Helens Natural Foods makes use of plugins of social networks such as Facebook, Instagram and Twitter. Please note that Helens Natural Foods has no influence or control over the extent of the data retrieved by the social networks interfaces and Helens Natural Foods can accordingly not be held responsible for any processing or use of Personal Information transmitted via these plugins. For information on the data retrieval by the social network concerned and about the rights and settings which are available for you please refer to the data protection information provided by the social network in question
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post these changes here so that you can always be aware of what information we gather, how we use it and whether we will disclose it to anyone. Please check this Privacy Policy regularly to be updated on changes. Your continued use of the website following posting of changes to the Privacy Policy will mean that you accept those changes.